Tour Terms and Conditions: Deposits & Final Payment
A $150 per person deposit is required when booking. The remaining balance is due by 7 July 2027. Bookings made after this date must be paid in full when confirmed.
Passenger Details:
Please provide each passenger’s full name, address, phone number, email address and any dietary, mobility or accommodation requirements.
Name badges will show the passenger’s preferred first name and town.
Accommodation:
Twin, Double, Single, Triple and Willing to Share options are available.
Passengers selecting Willing to Share may be paired with another solo traveller of the same gender. If a suitable match cannot be arranged, the single supplement will apply. The Willing to Share option closes once the final payment date has passed.
Free Pickup & Return Service:
Cardwell’s Coach Travel provides pickup and return services from major towns throughout North, North-East and Central Victoria and Southern NSW, including Albury, Wodonga, Wangaratta, Benalla, Seymour, Bendigo, Finley, Kerang, Echuca, Deniliquin, Yarrawonga, Corowa and surrounding areas. Passengers outside these areas may access complimentary overnight accommodation in Numurkah and secure vehicle parking at our depot. Melbourne Airport transfers are available for an additional charge.
Cancellations:
Before the final payment date, cancellations incur a $25 per person administration fee, plus any non-refundable costs already paid on the passenger’s behalf. From the final payment date onwards, payments are non-refundable.
Fares & Itineraries:
Prices and itineraries are correct when published but may change due to supplier, government, transport or other external circumstances. Itineraries are provided as a guide and may be adjusted because of weather, road conditions, supplier changes, delays, strikes or other events beyond our control. If Cardwell’s cancels a tour because minimum numbers are not reached, passengers will receive a full refund. Once full payment has been received, the advertised fare will not increase, except where an applicable fuel surcharge is separately stated. Additional accommodation, meals or transfers caused by delays or schedule changes are not included unless specifically stated.
Fuel Surcharge:
Should fuel prices reach $3.00 per litre, a surcharge of $5 per person per day may be applied to the final balance. This may be reviewed if fuel prices change significantly.
Travel Requirements:
Passengers must be able to travel safely and participate in the tour with reasonable independence. Anyone requiring assistance should travel with a suitable companion. Cardwell’s may decline travel where a passenger’s condition creates a safety risk or significantly affects other passengers. Seating. A seat rotation system may operate during the tour to provide passengers with a fair opportunity to enjoy different seating positions.
Luggage:
Each passenger may bring:
- One suitcase up to 20 kg
- One small carry-on bag for the coach
Luggage above these limits may not be accepted.
Force Majeure:
Cardwell’s is not responsible for delays, cancellations or changes caused by circumstances outside our reasonable control, including severe weather, natural disasters, pandemics, terrorism, industrial action, government restrictions or transport disruptions.Where such circumstances occur, arrangements may be changed, suspended or cancelled as reasonably necessary. Any applicable refunds will be determined according to the circumstances and amounts recoverable from suppliers.
