Tour Terms and Conditions: Booking and Payments
- A deposit of $250 per person is required to confirm your booking.
- The balance must be paid by 1st December 2026. Full payment is required for bookings made after this date.
Passenger Pickup & Return
For your convenience, Cardwell’s Coach Travel offers a pickup and return from major towns in North, North-East, Central Victoria, and Southern NSW, including:
Albury, Wodonga, Wangaratta, Benalla, Seymour, Bendigo, Finley, Kerang, Echuca, Deniliquin, Yarrawonga, Corowa, and surrounding towns.
Passengers living outside these areas are provided with overnight accommodation in Numurkah and secure, free car storage. (Melbourne Airport pickup and return is available for an additional charge.)
Cancellation Policy
- Before balance due date: $25 per person administration fee applies; all other monies paid are non-refundable.
- After balance due date or after tour departure: No refund is available.
We strongly recommend travel insurance to cover unforeseen events.
Fares and Itineraries
- Published costs are correct at the time of printing but may be amended due to errors or external changes beyond our control.
- Changes by airlines, rail, sea operators, or government taxes are not within Cardwell’s control.
- Tour fares do not include extra accommodation or transfers caused by scheduling changes, strikes, or other unforeseen circumstances.
- Your travel agent may collect payments on our behalf. Payments are not considered received by Cardwell’s until officially confirmed.
Cardwell’s reserves the right to refuse travel to passengers who have not completed payment and may give priority to wait-listed passengers in such cases.
Eligibility
Passengers must be physically and mentally capable of caring for themselves. Those requiring assistance must travel with a companion. Cardwell’s reserves the right to refuse boarding to anyone deemed a risk to themselves or others.
Itinerary Changes
Tours, cruises, and itineraries may be altered due to weather, road conditions, strikes, or supplier non-performance. All changes are made with the passenger’s best interests in mind.
Air, Sea, and Rail Indemnities
Airlines, ferries, rail operators, and other carriers act only as transportation providers. They are not responsible for statements or information published by Cardwell’s regarding the tour.
Seat Rotation
To ensure a fair experience for all, seating on coaches rotates daily.
Luggage
- One medium suitcase per passenger (maximum 20kg / 42lbs).
- One carry bag for coach travel.
- Excess luggage will not be accepted.
Force Majeure
Cardwell’s is not liable for delays or inability to perform due to events beyond our control, including pandemics, terrorism, or natural disasters. During such events, obligations are suspended, and updated terms may apply.
